Privacy Policy

Effective Date: March 26, 2026

This policy applies to the online ordering services of Hong Far Cafe (Richmond Hill, ON). By using our service, you agree to the terms outlined below.

1. Information We Collect

Identity & Contact: Name, phone number, and email address.
Transaction Data: Order details, special instructions, and pickup timestamps.
Technical Data: Cookies used solely for session management and login verification, and basic device information such as whether an order was placed from a mobile, tablet, or desktop device.

2. How We Use Your Information

To fulfill and manage your pickup orders.
To verify your identity via SMS (Twilio) for secure account access.
To analyze sales trends and improve our menu.
To troubleshoot issues and understand how customers use our ordering service.

3. Third-Party Sharing & Data Transfers

We do not sell your data. We share limited information with service providers (like Twilio for SMS) only as necessary to operate. Please note that data may be processed on servers located outside of Canada and will be subject to the laws of those regions.

4. Data Retention & Security

We retain your information for as long as necessary for business operations or to meet legal requirements. We employ industry-standard safeguards to protect your data from unauthorized access.

5. Your Rights & PIPEDA Compliance

Under Canadian law, you have the right to access, correct, or request the deletion of your personal data. To exercise these rights, please contact us at the details below.

Contact Us

Hong Far Cafe
9425 Leslie St, Richmond Hill, ON L4B 3N7
(905) 770-9236